Reputation
Online reputation management for when Google tells the wrong story
Search your name. If page one worries you, we can help: honest responses, better content, real coverage and a plan to keep it clean.
Reputation
Your reputation is whatever page one of Google says it is
One angry review, an old news story or a forum thread can sit at the top of your search results for years. Customers see it before they see your website. Some never call.
Online reputation management isn’t about deleting the truth. It’s about making sure the full truth is visible. We respond properly to criticism, fix what can be fixed, and publish accurate, positive content and coverage that deserves to rank above the noise.
Where something is false or defamatory, we help you use the proper platform and legal routes. Where it is fair, we help you respond like a business people would want to buy from.
What’s included
How we clean up and protect your name
Search audit
We map the first pages of Google for your brand and leaders’ names, and grade each result.
Review management
Response templates, a process for asking happy customers for reviews, and help with Google Business Profile.
Content and profiles
Strong profiles and articles on platforms that rank, so page one is filled with things you control.
Positive press
Real stories in real publications, which carry weight with readers and with search engines.
Removal requests
Where content breaks platform rules or the law, we prepare and file proper requests.
Crisis response
A plan for the first 48 hours when a negative story breaks, including what to say and where.
Is this for you?
Call us if
- Negative reviews or posts show up for your brand name
- An old news story still ranks above your website
- A founder or doctor’s name brings up the wrong results
- You are about to raise funds or launch and want a clean slate
- You want to be prepared before a crisis, not after
How we do it
The process
Audit
We search like your customers do and document every result that matters.
Plan
We agree what to respond to, what to build and what to report.
Build and respond
New content, profiles, coverage and replies go live in a planned order.
Monitor
We track your results monthly and flag anything new early.
Can you delete negative reviews or articles?
Only when they break the platform’s rules or the law, for example fake reviews or defamatory claims. Genuine criticism can’t and shouldn’t be deleted. What we can do is respond well and make sure the positive, accurate picture is what people see first.
How long does online reputation management take?
Small issues can improve within weeks. Pushing a strong negative result down usually takes a few months of steady content and coverage, because search engines need time to trust new pages.
Do you manage Google reviews?
Yes. We help set up a review process, write responses with you and keep your Google Business Profile complete and active.
Is ORM only for big companies?
No. Clinics, restaurants, coaches, hotels and local businesses often feel a bad review the most, because so many customers find them through Google.
Works well with
Services clients often pair with this
Public Relations
A PR plan built around the one thing you want people to believe about you, and the stories that prove it.
Read moreDigital Marketing & SEO
Search visibility that keeps working long after a news story drops off the front page.
Read moreContent Marketing
Articles, founder posts and case stories that make journalists and buyers take you seriously.
Read moreNext step
Worried about what people find when they search you?
Send us your brand or name. We will look at page one and tell you honestly what we can change.